SAP-Crystal Reports 2016

1.1 Supported Platforms

• Windows Server 2012, 2012R2, 2016 , 2019

• Windows 7, Windows 8.1

• Windows 10 1709 supported from 4.2 SP06 onwards

• Windows 10 1803 supported from 4.2 SP07 onwards

• Windows 10 1903 supported from 4.2 SP08 onwards

• Microsoft .NET Framework 3.5 SP1 or later

• SAP GUI 7.50 (SP06+1), SAP GUI 7.60 (SP+7)

• Data Access
  - Crystal Reports 2016 is offered as a 32 bit native binary.
  It requires 32 bit data source middleware connectivity on all operating systems.
  - Crystal Reports 2016 uses the 32 bit ODBC registry on all versions of Windows.
  To administer 32 bit ODBC DSNs on 64 bit versions of Windows, run the 32 bit ODBC Administrator, located here: C: Windows SysWOW64 odbcad32.exe

• Minimum Screen Resolution
  Screen resolution of [1024] x [768] is recommended

• Minimum Client Hardware Requirements
  - Dual Core CPU
  - 2 GB RAM
  - 2 GB for default installation with English language only installed

• UI: The user interface is localized into the languages listed below.
  Data: Data stored in Unicode format can be accessed and displayed in all products and is not restricted to the languages below.

(***) Only supported in Crystal Reports DHTML Viewer, when using Internet Explorer and Firefox.

1.2 Supported Browsers

• Only 32 bit browsers are supported, except for Safari on OS X, which is only available as a 64 bit browser.
  In the case of IE11, this means “Enhanced Protected Mode” (64 bit content processes) is not supported; the IE 11 application itself (the “Manager” process) is always 64 bit on 64 bit systems and this is supported.

• Touch screen interactions are not supported.

• For more information about Firefox Extended Support Releases (ESR): http://www.mozilla.org/en US/firefox/organizations/faq/

• The current version of Google Chrome is supported based on testing with earlier versions of Chrome during development. Although SAP will work to maintain compatibility with Google Chrome, please be aware that issues may be introduced if and when Google makes significant changes to Chrome between rapid releases.

• Crystal Reports Java Applet viewer will be deprecated soon, also note it will not launch in Chrome version 45 onwards due to removal of NPAPI support in Chrome. Use the Crystal Reports DHTML (“Web”) viewer instead.

1.3 Other Technology Support

• (*1) Only 32 bit versions of Microsoft Office are supported

• (*2) SPs of Microsoft Office that are higher than the minimum listed SPs are supported by reference

• (*3) No support for integrating with Office 365 cloud offerings as such. Office 365 support is only for the version of Microsoft Office being supported.

1.4 Permissions required

• Must have Administrator privileges on the computer.
  The installation process creates registry entries and may update some system files that require Administrator rights.

• If your network Administrator has copied the Crystal Reports installation files to the network,
  make sure that you have been given read privileges on that network.

2.1 Install SAP BW Toolbar

SAP GUI and Business Explorer must be installed before Crystal Reports is installed. If you installed Crystal Reports before SAP GUI and Business Explorer, do the following to enable the SAP BW Toolbar.

1. Go to <BOE Install Path>\SAP BusinessObjects Enterprise XI 4.0\win32_x862.

2. Run regsvr32 CrystalExtension.dll.

3. A message should appear stating that CrystalExtension.dll has registered successfully.

4. Run BWQueryReportWrapper.exe /regServer.

2.2 Download the installation program

1. Go to https://service.sap.com/bosap-support > Software Downloads.

2. On the Find your software tab, under the A–Z Index, select Installations and Upgrades.

3. Select C > CRYSTAL REPORTS > CRYSTAL REPORTS 2016.

4. Select Installation and Upgrade > WINDOWS.

5. Select the object titled SAP Crystal Reports 2016 <version> Windows (32B), and then follow the instructions on the website to download and extract the objects.

2.3 Installing SAP Crystal Reports

1. Run setup.exe from the win32_x86 directory of your product distribution.

2. Choose a language for the setup program to use during the installation process.

3. Review the prerequisites dialog box; if everything is correct, click Next.

4. When the Welcome dialog box appears, click Next.

5. Read and accept the license agreement, and then click Next.

6. Verify that the destination folder is correct, and then click Next.

7. Fill in the Product Key information and then click Next.

8. In the Select Language Packages dialog box, select the languages that you want to install, and
   then click Next. The Select Install Type dialog box appears.

9. Choose the type of installation that you want to perform:
   Typical - Installs the most common application features.
   Custom - Lets you choose the features that you want installed. If you choose Custom, the Select
   Features dialog box appears.
   9.1 Select the features you want to install.

If you want to know how much space is required for the install, click Disk Cost.
9.2 Click Next. The Web Update Service Option dialog box appears.
9.3 Choose whether to disable the update service.

10. Click Next. The Start Installation dialog box appears.
11. Click Next. The installation process begins.
12. Click Finish to complete the installation.

3.1 Activate keycode

1. Start SAP Crystal Reports 2016.

2. Choose Help > License Manager from the drop-down menus. The License Manager screen will appear. Type in the new full-user license key in the Add Keycode field and click OK

3.2 Upgrading SAP Crystal Reports components

• If you have purchased an upgrade product activation keycode, you will find that the installation program does not remove your previous version of Crystal Reports. In general, upgrading Crystal Reports components provides you with a side-by-side installation (that is, an installation in which you can run either your old or new version of Crystal Reports)

• This side-by-side behavior applies to Crystal Reports and the various Software Development Kits (SDKs). However, Visual Studio integration is not side by side; only one version of Crystal Reports can be integrated into the Visual Studio .NET IDE at any given time.

• For further information that may pertain to your reporting environment, consult the Release Notes included with your product distribution.

Maintaining or uninstalling

Use Add or Remove Programs and select one of the following options to maintain or uninstall SAP Crystal Reports:

To Modify SAP Crystal Reports :

1. Click Start > Settings > Control Panel. The Control Panel window opens.

2. Double-click Add or Remove Programs. The Add or Remove Programs dialog box opens.

3. Select Crystal Reports 2016 and click Change/Remove. The Crystal Reports 2016 Setup dialog box appears.

4. Click Modify and then click Next. The Select Features dialog box appears.

5. Select the features that you would like to modify and then click Next . The modify process begins.

6. When the process is complete, click Finish.
   The Crystal Reports application has been modified, and you are returned to the Add or Remove Programs dialog box.

To Repair SAP Crystal Reports :

1. Click Start > Settings > Control Panel. The Control Panel window opens.

2. Double-click Add or Remove Programs. The Add or Remove Programs dialog box opens.

3. Select Crystal Reports 2016 and click Change/Remove. The Crystal Reports 2016 Setup dialog box appears.

4. Click Repair and then click Next. The repair process begins.

5. When the process is complete, click Finish.
   The Crystal Reports application has been repaired, and you are returned to the Add or Remove Programs dialog box.

To Uninstall SAP Crystal Reports :

1. Before the removal.
   - Administrative rights.
   - Make sure SAP Crystal Reports 2016 is not running.

2. Uninstall SAP Crystal Reports 2016.
   2.1 Open the Programs and Features.
   2.2 Activate the removal.
   2.3 Confirmation.
   2.4 Possibly you’re requested to restart the computer.
   2.5 Right-click on the Start button, and select Programs and Features > Double-click SAP Crystal
   Reports 2016 in the list to activate the built-in uninstaller > Confirm the removal > Restart the
   computer right away or do it later.

To Manually uninstall Crystal Reports :

Crystal Reports is installed on your computer. You need to manually uninstall Crystal Reports for one of the following reasons:

• To verify that all Crystal Reports components have been completely removed prior to installing a later version of Crystal Reports.

• To remove the remaining Crystal Reports components that have not been removed using the 'Add/Remove Programs' command (Start > Settings > Control Panel).

• To remove the remaining Crystal Reports components that have not been removed using the Setup.exe file.

Before getting started, uninstall Crystal Reports by launching the Setup.exe file from the installation or by using the 'Add/Remove Programs' command. If either of these methods fails to remove all Crystal Reports directories, files and registry keys, then continue with the resolution of this article.

For example, Crystal Analysis, Crystal Enterprise and BusinessObjects Enterprise are applications that may share the same directories, files and registry keys. Removing these directories, files and registry keys may cause other software to function incorrectly.

1. To manually uninstall Crystal Reports, delete the following directories:

• C:\Program Files\Common Files\Business Objects\(Version)

• C:\Program Files\Business Objects

2. Delete the following registry keys:

• HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite (Version)\Crystal Reports

• HKEY_CURRENT_USER\Software\Business Objects\Suite (Version)\Crystal Reports

• HKEY_USERS\S-#-#-##-...-####\Software\Business Objects\Suite (Version)\Crystal Reports

The number signs (#) represent a series of numbers that are different on each computer.

3. After making changes to the registry, restart the affected service or application as required.