The software may take a long time to download, and you may need to contact the system administrator to ensure that your company's firewall will not terminate the download process.
On the Find your software tab, under the A–Z Index, select Installations and Upgrades.
Select C > CRYSTAL REPORTS > CRYSTAL REPORTS 2016.
Select Installation and Upgrade > WINDOWS.
Select the object titled SAP Crystal Reports 2016 <version> Windows (32B), and then follow the instructions on the website to download and extract the objects.