Maintaining or uninstallingUse Add or Remove Programs and select one of the following options to maintain or uninstall SAP Crystal Reports: To Modify SAP Crystal Reports : Click Start > Settings > Control Panel. The Control Panel window opens. Double-click Add or Remove Programs. The Add or Remove Programs dialog box opens. Select Crystal Reports 2016 and click Change/Remove. The Crystal Reports 2016 Setup dialog box appears. Click Modify and then click Next. The Select Features dialog box appears. Select the features that you would like to modify and then click Next . The modify process begins. When the process is complete, click Finish.
The Crystal Reports application has been modified, and you are returned to the Add or Remove Programs dialog box.
To Repair SAP Crystal Reports : Click Start > Settings > Control Panel. The Control Panel window opens. Double-click Add or Remove Programs. The Add or Remove Programs dialog box opens. Select Crystal Reports 2016 and click Change/Remove. The Crystal Reports 2016 Setup dialog box appears. Click Repair and then click Next. The repair process begins. When the process is complete, click Finish.
The Crystal Reports application has been repaired, and you are returned to the Add or Remove Programs dialog box.
To Uninstall SAP Crystal Reports : Before the removal.
- Administrative rights.
- Make sure SAP Crystal Reports 2016 is not running. Uninstall SAP Crystal Reports 2016.
2.1 Open the Programs and Features.
2.2 Activate the removal.
2.3 Confirmation.
2.4 Possibly you’re requested to restart the computer.
2.5 Right-click on the Start button, and select Programs and Features > Double-click SAP Crystal
Reports 2016 in the list to activate the built-in uninstaller > Confirm the removal > Restart the
computer right away or do it later.
 Image Removed3. Search and delete the remaining files.
3.1 Open the Registry Editor
3.2 Check for HKEY_CURRENT_USER\Software\(SAP Crystal Reports 2016 or the publisher’s name)\
to delete.
3.3 heck for HKEY_LOCAL+MACHINE\SOFTWARE\(SAP Crystal Reports 2016 or the publisher’s
name)\ to delete.
3.4 Search “SAP Crystal Reports 2016 (or the publisher's name)” to check.
3.5 Restart the computer if you haven’t done it. 4. To do this, execute “regedit” in the search input field to open the Registry Editor Navigate to this folder: HKEY_CURRENT_USER\Software\(SAP Crystal Reports 2016 or the publisher’s name)\,and delete it if found Navigate to this folder: HKEY_LOCAL+MACHINE\SOFTWARE\(SAP Crystal Reports 2016 or the publisher’s name)\, and delete it if found Search “SAP Crystal Reports 2016 (or the publisher's name)” to check if there’s any other leftovers Restart the computer.
 Image RemovedTo Manually uninstall Crystal Reports : Crystal Reports is installed on your computer. You need to manually uninstall Crystal Reports for one of the following reasons: To verify that all Crystal Reports components have been completely removed prior to installing a later version of Crystal Reports. To remove the remaining Crystal Reports components that have not been removed using the 'Add/Remove Programs' command (Start > Settings > Control Panel). To remove the remaining Crystal Reports components that have not been removed using the Setup.exe file.
Before getting started, uninstall Crystal Reports by launching the Setup.exe file from the installation or by using the 'Add/Remove Programs' command. If either of these methods fails to remove all Crystal Reports directories, files and registry keys, then continue with the resolution of this article. | Note |
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This resolution can be applied if Crystal Reports is the only software installed on the computer that uses the Business Objects directories, files and registry keys. |
For example, Crystal Analysis, Crystal Enterprise and BusinessObjects Enterprise are applications that may share the same directories, files and registry keys. Removing these directories, files and registry keys may cause other software to function incorrectly. To manually uninstall Crystal Reports, delete the following directories:
| Info |
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Do not remove the directory C:\Program Files\Common Files\Business Objects\… if you have BusinessObjects Enterprise or Crystal Reports Server installed.
These files are shared by both applications and removal of these files will cause Business ObjectsEnterprise and Crystal Reports Server to function incorrectly. |
| Note |
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The following resolution involves editing the registry. Using the Registry Editor incorrectly can cause serious problems. Use the Registry Editor at your own risk. |
2. Delete the following registry keys: HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite (Version)\Crystal Reports HKEY_CURRENT_USER\Software\Business Objects\Suite (Version)\Crystal Reports HKEY_USERS\S-#-#-##-...-####\Software\Business Objects\Suite (Version)\Crystal Reports
The number signs (#) represent a series of numbers that are different on each computer. 3. After making changes to the registry, restart the affected service or application as required. | 