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Expand
titleCustomizing your installation

2.3 Customizing your installation

Selecting the Custom installation option invokes the Select Features dialog box, which allows you to install specific features, to change the default location of various features, and to check the amount of disk space required by each feature.

  • The icons in the feature tree indicate whether the feature and its subfeatures will be installed or not:
    - A white icon means that the feature and all its subfeatures will be installed.
    - A shaded icon means that the feature and some of its subfeatures will be installed
    - A yellow 1 means that the feature will be installed when required (installed on demand).
    - A red X means that the feature or subfeature is either unavailable or will not be installed.

Info

Crystal Reports uses an “install on-demand” technology for some of itsfeatures. As a result, the very first time a particular feature is used after beinginstalled, there may be an extra wait for the “install on-demand” to complete.This behavior will affect new installations only once and will not occur whenfeatures are restarted.

Expand
titleUpgrading SAP Crystal Reports components

2.4 Upgrading SAP Crystal Reports components

Info

Crystal Reports XI R2 side-by-side installation is supported when upgrading from Crystal Reports XI, Crystal Reports 10, Crystal Reports 9, or Crystal Reports 8.5.

  • If you have purchased an upgrade product activation keycode, you will find that the installation program does not remove your previous version of Crystal Reports.
    In general, upgrading Crystal Reports components provides you with a side-by-side installation (that is, an installation in which you can run either your old or new version of Crystal Reports).

  • This side-by-side behavior applies to Crystal Reports and the various Software Development Kits (SDKs).
    Crystal Reports XI R2 for Visual Studio .NET can be used in side-by-side mode at runtime (that is, applications written using Crystal Reports 10 for Visual Studio .NET will continue to run with Crystal Reports 10 for Visual Studio .NET assemblies).
    However, Visual Studio integration is not side by side; only one version of Crystal Reports can be integrated into the Visual Studio .NET IDE at any given time.

  • The same thing applies to the Report Designer Component (RDC): the RDC can be used in side-by-side mode at runtime, but IDE integration is not side by side.

  • For further information that may pertain to your reporting environment, consult the Release Notes included with your product distribution (release_en.pdf).

3. Managing Licenses

Expand
titleMaintaining or uninstalling

Maintaining or uninstalling

Use Add or Remove Programs and select one of the following options to maintain or uninstall SAP Crystal Reports XI:

To Modify SAP Crystal Reports XI :

  1. Click Start > Settings > Control Panel. The Control Panel window opens.

  2. Double-click Add or Remove Programs. The Add or Remove Programs dialog box opens.

  3. Select Crystal Reports XI and click Change/Remove. The Crystal Reports XI Setup dialog box appears.

  4. Click Modify and then click Next. The Select Features dialog box appears.

  5. Select the features that you would like to modify and then click Next . The modify process begins.

  6. When the process is complete, click Finish.

The Crystal Reports XI application has been modified, and you are returned to the Add or Remove Programs dialog box.

To Repair SAP Crystal Reports XI :

  1. Click Start > Settings > Control Panel. The Control Panel window opens.

  2. Double-click Add or Remove Programs. The Add or Remove Programs dialog box opens.

  3. Select Crystal Reports XI and click Change/Remove. The Crystal Reports XI Setup dialog box appears.

  4. Click Repair and then click Next. The repair process begins.

  5. When the process is complete, click Finish.

The Crystal Reports XI application has been repaired, and you are returned to the Add or Remove Programs dialog box.

To Uninstall SAP Crystal Reports XI :

  1. Before the removal.

    • Administrative rights.

    • Make sure SAP Crystal Reports XI is not running.

  2. Uninstall SAP Crystal Reports XI.
    2.1 Open the Programs and Features.
    2.2 Activate the removal.
    2.3 Confirmation.
    2.4 Possibly you’re requested to restart the computer.
    2.5 Right-click on the Start button, and select Programs and Features > Double-click SAP Crystal
    Reports XI in the list to activate the built-in uninstaller > Confirm the removal > Restart the
    computer right away or do it later.

To Manually uninstall Crystal Reports XI :

Crystal Reports XI is installed on your computer. You need to manually uninstall Crystal Reports XI for one of the following reasons:

  • To verify that all Crystal Reports XI components have been completely removed prior to installing a later version of Crystal Reports.

  • To remove the remaining Crystal Reports XI components that have not been removed using the 'Add/Remove Programs' command (Start > Settings > Control Panel).

  • To remove the remaining Crystal Reports XI components that have not been removed using the Setup.exe file from Crystal Reports XI installation CD.

Before getting started, uninstall Crystal Reports XI by launching the Setup.exe file from the installation or by using the 'Add/Remove Programs' command. If either of these methods fails to remove all Crystal Reports directories, files and registry keys, then continue with the resolution of this article.

Note

This resolution can be applied if Crystal Reports XI is the only software installed on the computer that uses the Business Objects directories, files and registry keys.

For example, Crystal Analysis, Crystal Enterprise and BusinessObjects Enterprise XI are applications that may share the same directories, files and registry keys. Removing these directories, files and registry keys may cause other software to function incorrectly.

  1. To manually uninstall Crystal Reports XI, delete the following directories:

  • C:\Program Files\Common Files\Business Objects\3.0

  • C:\Program Files\Business Objects

Info

Do not remove the directory C:\Program Files\Common Files\Business Objects\3.0 if you have BusinessObjects Enterprise XI or Crystal Reports Server XI installed.
These files are shared by both applications and removal of these files will cause Business ObjectsEnterprise XI and Crystal Reports Server XI to function incorrectly.

Note

The following resolution involves editing the registry. Using the Registry Editor incorrectly can cause serious problems. Use the Registry Editor at your own risk.

2. Delete the following registry keys:

  • HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 11.0\Crystal Reports

  • HKEY_CURRENT_USER\Software\Business Objects\Suite 11.0\Crystal Reports

  • HKEY_USERS\S-#-#-##-...-####\Software\Business Objects\Suite 11.0\Crystal Reports

The number signs (#) represent a series of numbers that are different on each computer.

3. After making changes to the registry, restart the affected service or application as required.

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